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Our attempt to make our customers fulfilled is continuous. But in any case of what we provide, you may not be satisfied as a customer. Keeping that in thought, we deliver refunds on some conditions. Our refund policy is as below.

Incidents we deliver the refund

  • If the purchased product is entirely non-functional.
  • If we failed to respond to support in 5 days (business days only).
  • If the product description does not fill what it actually offers.
  • If the product has a security defencelessness.
  • Item’s promised support not provided.

Situations we don’t deliver any refund

  • You have changed your thoughts about the purchased item.
  • You purchased an item by mistake and the item(s) was sent/already downloaded by you.
  • It has already been 15 days since you have bought our item.
  • We don’t deliver the refund for any feature you ask that is not listed in our item description. (N.B: It is best for you to check the feature list and if the product has any demo preview, then check that too).
  • We do not deliver any custom work. Anything additional you need will have to be done by you or any third party you hire. No refund will be issued on such a condition.
  • You changed your mind/thought after purchase.
  • Don’t have enough expertise to use the purchased product.
  • You claimed for a refund but failed to provide sufficient information to that.

EnvyTheme reserves the right to change or update the above contents any time without any prior notice.

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