Our attempt to make our customers fulfilled is continuous. But in any case of what we provide, you may not be satisfied as a customer. Keeping that in thought, we deliver refunds on some conditions. Our refund policy is as below.
Incidents we deliver the refund
- If the purchased product is entirely non-functional(excluding templates).
- If the product description does not fill what it actually offers.
- If the product has a security vulnerability and we are unable to fix.
- Item’s promised support not provided.
Situations we don’t deliver any refund/replacement
- You have changed your thoughts about the purchased item.
- You purchased an item by mistake, and the item(s) already downloaded by you.
- It has already been 15 days since you have bought our item.
- We don’t deliver the refund for any feature you ask that is not listed in our item description. (N.B: You should check the feature list and if the product has any demo preview, then check that too).
- We do not deliver any custom work. Anything additional you need will have to be done by you or any third party you hire. No refund will be issued on such a condition.
- Don’t have enough expertise to use the purchased product.
- You claimed for a refund but failed to provide sufficient information to that.
- For any mistake purchase, we don’t provide/replace if there any alternate versions exist. The alternate version has to be purchased separately from the available source.
EnvyTheme.com reserves the right to change or update the above contents any time without any prior notice.