Our attempt to make our customers fulfilled is continuous. But in any case of what we provide, you may not be satisfied as a customer. Keeping that in thought, we deliver refunds on some conditions. Our refund policy is as below.
Incidents we deliver the refund
- If the purchased product is entirely non-functional.
- If we failed to respond to support in 72 hours (business days only).
- If the product description does not fill what it actually offers.
Situations we don’t deliver any refund
- You have changed your thoughts about the purchased item.
- You purchased an item by mistake and the item(s) was sent/already downloaded by you.
- It has already been 15 days after you have bought our item.
- We don’t deliver the refund for any feature you ask that is not listed in our item description. (N.B: It is best for you to check the feature list and if the product has any demo preview, then check it too)
- We do not deliver any custom work. Anything additional you need will have to be done by you or any third party you hire. No refund will be issued on such a condition.
EnvyTheme reserves the right to change or update the above contents any time without any prior notice.